Policy - Eagle Hobby Shop

In order to create a safe and fair trading environment, we have formulated the following policies

Privacy Policy

Eagle Hobby Shop website https://i-want-fly.com uses digital certificates and encryption technology, your payment infomation and personal data exchange with our website is safe.

To check this website’s security infomartion by click the icon in the browser address bar

Your personal data only used to process your order, support your and shopping experience throughout this website.

Shipping Policy

We currently use Unipost Economy Shipping and Post EMS to deliver our customers’ orders.

Unipost Economy Shipping is economical, but the disadvantage is that the delivery time is long, and it usually takes 35 days to 60 days For countries such South America as Brazil , it may take 90 days or more for shipping.

Postal EMS is the official shipping channel, and the usual arrival time is about 19 to 35 days, and the interpretation right belongs to the Postal Service.

We will to push more shipping channels such as DHL in the future, and customers can choose the appropriate shipping channels according to their own economic conditions.

Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at email address.

To return your product, Please contact us first to confirm the return address, then you should mail your product to return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.